General Terms and Conditions
The present terms and conditions (and subsequent amendments) apply to relations between Camarota and the customer. Customers may be commercial establishments or physical persons.
The currency used for all fees and transactions will be the Euro – Currency Code: EUR
An order is considered to be confirmed upon receipt of bank draft equal to 30% of the total cost of the instrument.
The order will be shipped upon receipt by Camarota of the total amount due. If for any reason payment is not received by completion of the instrument ownership of said instrument will revert automatically to Camarota.
Advances are not refundable.
Camarota may refuse or cancel any order, even after it has been confirmed. In such event any advance paid will be refunded to the customer.
The expected date of delivery notified to the customer upon payment of advance may be modified at any time by Camarota without notice. At this time the projected delivery time for a new instrument is approximately 90/120 days.
The product is delivered by express courier. The price for the instrument is inclusive of shipping costs to the address provided by the customer upon placing the order.
Damages incurred during transportation
In the event of damages occurring during transportation the addressee must notify the courier service and Camarota within 24 hours (1 work day), providing a detailed description, inclusive of photographs, of the damage to the instrument and/or packaging. In the event of partial damage to the packaging the customer shall refuse to accept delivery or may accept the delivery requesting the courier to sign a statement “with reservations”.
Right of withdrawal
The merchandise may be returned within 7 days of delivery. The amount paid will be refunded, less 5% handling charges. It is not possible to return instruments that have been damaged due to negligence or carelessness
Your new Camarota instrument is guaranteed to be free of defects pertaining to materials or workmanship for 2 years starting on the date of delivery (legal guarantee). This guarantee is valid only with regard to the original purchaser and may not be transferred to a third party. The customer must notify Camarota of the existence of any defects found on the instrument within 2 months from date of discovery of said defect, failing which entitlement to the warranty shall lapse.
If the instrument has defects of material or workmanship Camarota undertakes to repair or replace the entire instrument or parts thereof if he considers it appropriate and at his sole discretion. Camarota reserves the right to use similar materials available at the time of repair if the original materials are no longer available.
The warranty does not cover:
Any instrument that has been altered or modified in any manner from its original condition as delivered to the customer.
Any instrument damaged by reason of abuse, negligence, accident or incorrect use.
Any instrument subjected to extreme conditions of humidity or temperature.
Normal wear and deterioration (for example, worn frets , deteriorated mechanical parts, worn plating, abraded pickguards, damage or discoloring of finish for any reason)
Any instrument repaired by a third party other than Camarota.
The intrinsic beauty of the wood is the result of variations in color, grain and consistency and are thus not to be considered as defects. Due to the color and natural texture of the wood the final finish, consistency and grain may vary from one instrument to another even when finished in the same manner, using the same varnish. Exposure to light and the natural process of aging causes changes in the surface color of instruments made of natural wood. For this reason we cannot guarantee that the product received corresponds exactly to the instrument displayed on our web site.